Telescope Trouble

Ok, so maybe I'm not so good at getting this thing together. Or maybe I broke it in assembly. Or maybe the damn thing was broken to begin with.

But it isn't working at any rate. The autostar, upon hook up and with appropirate location, date, and time...

...tests the motors. And SOMETHING about the motors is failing. I can't get the autostar to align the scope, and therefore can't use autostar. I'm getting these options for the motor failure:

1. Low battery. If this is so, why is the autostar working, and why is the thing able to move the scope vertically?

2. Telescope obstruction. Ok, telescope is obstructed by what? Itself? The trees outside? The house? Huh?

3. Telescope overload. As before, huh? How can it be overloaded with info, I haven't even USED IT yet.

Any telescope pros out there who could give me pointers? I'm worried that the motors are just screwed up, but I'd prefer it if it was just something stupid I've done or missed in making the autostar work correctly.

HEEEEEEEEEEEEEEEELP!